1. Digital Deliverables
Final design files are delivered electronically via download link or email after the balance is paid in full. Files are organized by use: print, web, embosser, and fabric. Clients should download and back up files promptly; the Studio archives work as a courtesy but does not guarantee retrieval after 12 months.
2. Physical Goods
Patches, printed programs, certificates, and other physical items are made to order and produced after proof approval.
- Standard production and delivery: allow 12 to 14 days from proof approval for patches; print timelines are quoted per job.
- Rush service: available on most items for an additional fee. Contact us with your service date before ordering.
- Items may ship directly from our production partners in unbranded packaging. Your order may arrive in more than one shipment.
3. Shipping Address
The client is responsible for providing a complete, accurate shipping address. Orders shipped to the address provided are considered delivered as addressed. Reshipment due to an incorrect address is at the client’s expense.
4. Carrier Delays
Delivery dates are estimates. Once a package is with the carrier, transit times are outside the Studio’s control, and carrier delays are not grounds for refund. For event-critical orders, we strongly recommend rush production and early ordering.
5. Damaged or Defective Items
If an item arrives damaged or with a manufacturing defect, notify hello@sealsandcrests.com within 5 days of delivery with photos of the item and packaging. Verified defects are replaced with the same item at no charge, per the Refund & Cancellation Policy.
6. International Shipping
International orders may be available on request. The client is responsible for all customs duties, import taxes, and any delays arising from customs processing.