A studio of 8x10designs | sealsandcrests.com | Effective July 2026

1. Deposits

All commissions require a deposit to reserve a place on the design calendar. Deposits are refundable only within 24 hours of payment. After 24 hours, all deposits are non-refundable, as your project slot has been reserved and preliminary work has begun.

2. Custom Design Work

All seals, crests, logos, programs, certificates, and related design work are custom-created for your ministry and cannot be resold. For this reason:

• Once design concepts have been presented, no refunds will be issued on the design portion of any package.
• If you cancel after concepts are presented but before final delivery, all payments made to date are retained as compensation for work performed, and no final files will be released.
• Once final files have been delivered, the commission is complete, and no refund is available in whole or in part.

3. Revisions

Each package includes the collaborative revisions stated in its description. Revisions refine the approved design direction. They do not include starting over with a new concept. A request to abandon the chosen direction and begin a new design is a new commission, quoted separately. Dissatisfaction with a design after the included revision process does not entitle the client to a refund; it entitles the client to the included revisions.

4. Patches, Printing & Physical Goods

All patches, printed programs, certificates, and other physical items are made to order and personalized. Once an order enters production, it cannot be canceled, refunded, or exchanged.

• Clients approve a final proof before production. Approval of the proof transfers full responsibility for spelling, dates, names, titles, colors, and content to the client. Errors discovered after approval are reprinted at the client’s expense.
• If a physical item arrives with a manufacturing defect or is damaged in transit, notify us within 5 days of delivery with photos, and we will arrange a replacement of the same item. Replacements, not refunds, are the remedy for defects.
• Slight color variation between screen and fabric or paper is inherent to production and is not a defect.

5. Client Delays & Abandonment

Projects require timely client feedback. If a client is unresponsive for 30 consecutive days, the project is considered abandoned: all payments are forfeited, the project is closed, and reactivation requires a 25% restart fee of the package price, subject to calendar availability.

For consecration and event work, the final content deadline is 10 business days before the service date. Changes after this deadline incur rush fees and are accepted at the studio’s discretion. Missed client deadlines that make on-time delivery impossible do not entitle the client to a refund.

6. Rush Fees & Shipping

Rush fees, expedited shipping, and third-party production charges are non-refundable once incurred. Shipping timelines are estimates; carrier delays are outside the studio’s control and are not grounds for a refund.

7. Balance Payments & File Release

Final files, patches, and printed goods are released only after the balance is paid in full. Unpaid balances 15 days past invoice may incur a late fee, and the studio retains all rights to unreleased work.

8. Chargebacks

Filing a payment dispute or chargeback on work performed under this policy constitutes a breach of the commission agreement. The studio will contest disputes with the full project record (proof of approvals, correspondence, and delivery confirmations) and reserves the right to suspend all work, revoke usage rights to delivered designs, and decline future service.

9. Ownership Until Payment

All designs remain the intellectual property of Seals & Crests until paid in full. Use of any design, including drafts, proofs, or watermarked previews, without full payment is unauthorized.

10. Our Commitment

This policy exists because every commission receives real hours of original artistry that cannot be recovered or resold. Within it, our commitment is simple: consultation before we begin, included revisions until the approved direction is right, proofs before anything is produced, and replacement of any item that arrives defective. We protect the work so we can pour everything into yours.

By paying a deposit, the client acknowledges and accepts this Refund & Cancellation Policy in full.

Questions before commissioning? Email hello@sealsandcrests.com. We would rather answer every question up front than have a misunderstanding later.